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TERMS & CONDITIONS

1. Booking

1.1 Tour Availability 

  • Stockholm Boat Tours offers a variety of boat tours in Stockholm, subject to availability.
  • Tours may be subject to weather conditions and other unforeseen circumstances.


1.2 Reservation

  • To reserve a boat tour, customers must make a booking through our official website or via our customer service.
  • The booking should include the desired tour, date, time, and number of participants.


1.3 Confirmation

  • Upon successful booking, customers will receive a confirmation email containing the details of their reservation.
  • It is essential to review the confirmation email and notify us immediately if any discrepancies are found.


1.4 Payment

  • Payment for the boat tour must be made in full at the time of booking.
  • We accept major credit cards and other authorized payment methods.

2. Cancellation

2.1 Cancellation by the Customer – Customers may cancel their boat tour reservation by notifying us via email or phone.

2.2 Refund Policy

  • Full refund: Cancellations made 30 days or more before the scheduled tour will receive a full refund.
  • 50% refund: Cancellations made 7 to 29 days before the scheduled tour will receive a 50% refund.
  • No refund: Cancellations made less than 7 days before the scheduled tour are not eligible for a refund.

2.3 Weather-Related Rescheduling

  • In the event of adverse weather conditions that prevent the safe operation of the boat tour, we may reschedule the tour for the next available day.
  • Customers will be notified as soon as possible regarding the rescheduled date and time.

2.4 Rebooking

  • If a tour is rescheduled due to weather conditions, customers have the option to rebook the tour for the next day, subject to availability.
  • Rebooking requests must be made within 24 hours of the rescheduled tour date.
  • There is no additional charge for rebooking due to weather-related rescheduling. 

3. General

3.1 Changes to Bookings 

  • Changes to the booking, such as the tour date, time, or number of participants, may be accommodated based on availability.
  • Customers must notify us at least 24 hours in advance to request changes to their booking.


3.2 Tour Departure 

  • Customers are required to arrive at the designated departure point at least 15 minutes before the scheduled tour departure time.
  • Late arrival may result in the forfeiture of the tour without a refund.


3.3 Tour Modifications or Cancellations by Stockholm Boat Tours

  • Stockholm Boat Tours reserves the right to modify or cancel a tour in case of unforeseen circumstances, such as equipment failure or safety concerns.
  • In the event of a cancellation, customers will be offered the option to reschedule or receive a full refund.


3.4 Liability

  • Stockholm Boat Tours is not liable for any personal injury, loss, or damage to personal belongings during the boat tour. 
  • Customers participate in the tour at their own risk.


3.5 Privacy

  • The privacy of customer information is important to us. We handle personal data in accordance with applicable privacy laws and regulations.


By making a booking with Stockholm Boat Tours, customers acknowledge that they have read, understood, and agreed to these Terms & Conditions.

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EXCELLENT rating
Based on 25 reviews
Vårt team hade en afterwork tur med privata båten, Vädret, sällskapet, Kaptenen, allt var bara perfekt!
Hashtag Webbyrå
Hashtag Webbyrå
2022-09-30
Great day
Mark Ord
Mark Ord
2022-07-24
Loving it...Enjoyed every moment !!! A must do tour....Don't miss it..Really Refeshing.. The whole tour was very well organised with spectacular and friendly tour guides who introduced us to the unique history of Stockholm and.. Especially the calmness and beauty of the islands was amazing.!!!! Our Stockholm tour would have been incomplete without this tour....
mahir mammadzada
mahir mammadzada
2022-05-19
Vi kysstes hela resan!
minna halmela
minna halmela
2021-12-08
Można zobaczyć różne łodzie, polecam spacer wzdłuż wybrzeża.
Maciej L
Maciej L
2021-11-14
We enjoyed our time touring Stockholm on the private boat tour. We had such a great time that we scheduled a trip the next day to visit the sauna. It was our favorite part of our Europe trip! Highly recommend especially if you like boating.
Betsy Scannell
Betsy Scannell
2020-05-26
Detta var mitt bästa minne av sommaren 2019 tack vare Raul. En båtresa med Raul kommer man inte ångra, det kan jag lova! Vi fick uppleva Stockholm och de en helt annan sida av vår fina huvudstad vilket jag verkligen uppskattar som fotograf. Härliga solnedgångar, ett minne för livet.
Karolina Korkis
Karolina Korkis
2020-05-13
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FAQ

Most frequent questions and answers

All our boats have protection from the elements, however, they are designed for open viewing and are best experienced in relatively dry and mild weather conditions. If it’s forecast for heavy, consistent rain or very strong winds we may cancel the tour and customers are entitled to credit with us or a full refund. However, it rarely rains for a sustained period of time in Stockholm, so if it is forecast for some sporadic rain, we will likely go ahead with the tour.

We recommend all guests bring sun protection, but also a jacket because it can get a bit chilly on the water, even in summer. Casual shoes or sandals are best because we land on beaches.

Yes, you are welcome to bring your own food and drinks and consume onboard, however, storage and refrigeration are only available on private charters.

Free bottled water is provided on all boats.

On our Private Boat tours it is BYO food and alcohol or we can provide catering.

Our boats are equipped with Bluetooth audio systems and WiFi. 

Don’t expect a big tour boat. Our Boats are between 7 – 9 meter with comfortable seats and a small front cabin/toilet. It is the perfect boat for guests wanting a small-group, immersive experience on a vessel that can get ‘up close’ to the landmarks and go to places the big boats can’t, such as landing right on the island.

Gratuities are optional, but if you really enjoyed the day and felt the crew did a great job, a tip would be much appreciated.

Our customers’ well-being and safety is our number 1 priority. Our new, open-style sports boats are kept in immaculate condition and cleaned and sanitised meticulously before and after every charter.  We also observe government recommended social distancing protocols and our qualified captains undergo regular health & safety training.

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