TERMS & CONDITIONS

1. Booking

1.1 Tour Availability 

  • Stockholm Boat Tours offers a variety of boat tours in Stockholm, subject to availability.
  • Tours may be subject to weather conditions and other unforeseen circumstances.


1.2 Reservation

  • To reserve a boat tour, customers must make a booking through our official website or via our customer service.
  • The booking should include the desired tour, date, time, and number of participants.


1.3 Confirmation

  • Upon successful booking, customers will receive a confirmation email containing the details of their reservation.
  • It is essential to review the confirmation email and notify us immediately if any discrepancies are found.


1.4 Payment

  • Payment for the boat tour must be made in full at the time of booking.
  • We accept major credit cards and other authorized payment methods.

2. Cancellation

2.1 Cancellation by the Customer – Customers may cancel their boat tour reservation by notifying us via email or phone.

2.2 Refund Policy

  • Full refund: Cancellations made 30 days or more before the scheduled tour will receive a full refund.
  • 50% refund: Cancellations made 7 to 29 days before the scheduled tour will receive a 50% refund.
  • No refund: Cancellations made less than 7 days before the scheduled tour are not eligible for a refund.

2.3 Weather-Related Rescheduling

  • In the event of adverse weather conditions that prevent the safe operation of the boat tour, we may reschedule the tour for the next available day.
  • Customers will be notified as soon as possible regarding the rescheduled date and time.

2.4 Rebooking

  • If a tour is rescheduled due to weather conditions, customers have the option to rebook the tour for the next day, subject to availability.
  • Rebooking requests must be made within 24 hours of the rescheduled tour date.
  • There is no additional charge for rebooking due to weather-related rescheduling.¬†

3. General

3.1 Changes to Bookings 

  • Changes to the booking, such as the tour date, time, or number of participants, may be accommodated based on availability.
  • Customers must notify us at least 24 hours in advance to request changes to their booking.


3.2 Tour Departure 

  • Customers are required to arrive at the designated departure point at least 15 minutes before the scheduled tour departure time.
  • Late arrival may result in the forfeiture of the tour without a refund.


3.3 Tour Modifications or Cancellations by Stockholm Boat Tours

  • Stockholm Boat Tours reserves the right to modify or cancel a tour in case of unforeseen circumstances, such as equipment failure or safety concerns.
  • In the event of a cancellation, customers will be offered the option to reschedule or receive a full refund.


3.4 Liability

  • Stockholm Boat Tours is not liable for any personal injury, loss, or damage to personal belongings during the boat tour.¬†
  • Customers participate in the tour at their own risk.


3.5 Privacy

  • The privacy of customer information is important to us. We handle personal data in accordance with applicable privacy laws and regulations.


By making a booking with Stockholm Boat Tours, customers acknowledge that they have read, understood, and agreed to these Terms & Conditions.

Aye Aye there!

Stockholm Private Boat tours

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